Guarantees at the ... City of Taboo
If you have found a product ordered from us to be defective, please email us, or call us toll free at 1-888-55-XTAPE. You will be provided with instructions to receive your proper credit. You must contact us for a "Return Authorization" number. If a product was damaged during shipping, we will arrange to pickup and return the shipment. Any "damaged" parcels must be reported within 48 hours to receive credit.
All "defective" merchandise must be returned to us within 20 business days for replacement. You must contact us for your "Return Authorization" number to receive your proper credit. Please include all packing materials and the original box with all returns. Defective items will be exchanged with the same merchandise. Please return all videos or products, including your "Return Authorization" number, directly to:
REVELATION PRODUCTS
17331 Tiara Street
Encino, CA. 91316 USA
We are not responsible for damages caused by the misuse of products, or damage to tapes caused by faulty VCR players or other customer equipment. If returning a defective tape, please cue it up to the point where the defect begins.
*Warning About "Extended Play" VHS Tapes
Please Note: For those of you not familiar with "Multi-Hour (typically 2-8 hours in length) compilation" videotapes. These are recorded on a "Extended Play" mode. This can mean the picture quality, might at times not be very clear. Most "extended play" videos have the best scenes cut from a variety of movies, or are a combination of "more than one movie" on a "single cassette" and is usually sold as a "value" tape. Unfortunately, the trade off for a lower cost could be a reduced picture quality. We stock these videos because many of our clients request them. We do not stand behind the quality of these tapes and they cannot be replaced unless they are "completely unviewable". Of course all other videos will be exchanged if defective.
We cannot accept returns of any sextoys or marital aids, unless the item contains a defect caused by the manufacturer. *NOTE: Merchandise covered by a manufacturer's warranty must be sent directly to the manufacturer for it's replacement.
